28-29 April 2026,
JW Marriott Dubai Marina
Customer Experience Live
The Experience Show
12-13 May 2026
Reimaging Experience with AI
The Business of AI Experience is an exciting new journey that all top executives must embark on. The question is, are they ready?
Middle East's Largest & Most Prestigious Gathering of Customer Experience & Contact Center Leaders
In-Person
Senior Executives from targeted verticals
140+
Sessions
91%
Decision Makers and Influencers
5
Tracks
Level up
Your CX Strategy
AI-powered experiences and Agentic AI — are emerging as the defining forces behind customer experience transformation. This paradigm shift will center stage at the Customer Experience Live Show Middle East 2026, the region’s most prestigious CX leadership gathering, exploring how enterprises are leveraging intelligent systems to not just automate, but craft personalised and exciting experience journeys.
Trailblazers
Dr. Mohaymen Abdelghany
Group CEO and Executive Board Member
Fakeeh Health
Abdullah Aljabr
Chief Marketing and Customer Experience Officer
alrajhi bank
Dr. Abdulla AlTaee
Chief Operating Officer
United Arab Bank
Dr Kalthoom Alblooshi
Chief Innovation Officer and Training and Development Center Director
EHS
Saif Ali Al Shehhi
Group Executive Director - Happiness & Positivity and Supply Management
National Bonds
Sreedhar Suragouni
Chief Operations & Technology Officer
Sukoon Insurance
Omnia Ahmed
General Manager - Customer Experience
AW Rostamani Group
Rida Qureshi
Vice President - CX Governance | CX Chapter Lead
RAKBANK
Contact Center Show
Middle's East's only dedicated Contact Center Show exploring new paradigms - Agent AI, AI, Analytics, Experience Hubs, Customer Experience.
Customer Experience Live Show
Embracing hyper-personalisation as a top management mantra to amplify the value of care and gain wallet share.
Why Attend
Testimonials from past attendees
Medgulf Arabia
CX Live Show has been a tremendous success and enabled a lot of people like me to connect with so many providers at one place.
Ministry of Presidential Affairs
Very condensed and organised. Brilliant topic selection and excellent networking opportunity.
Boubyan Bank
Thank you once again for the opportunity to be part of the CX Live Show 2025, it was truly a pleasure to be involved in such a well-organised and insightful event.
Lifecare International
Thank you to the whole team at Customer Experience Live, it was indeed a well-organized event. Great learning and networking.
AI Experience, Predictive Engagement & Loyalty
Adapting an AI powered, proactive engagement models to orchestrate seamless experiences, reduce costs and increase customer loyalty.
Service Automation & Self-Service Experience
Leveraging AI and automation to enhance service and self-service excellence to deliver growth.
Workforce Experience & Engagement
Spotlight on workplace experience and workforce management to deliver exceptional experiences.
Contact Us
Enquire to sponsor, attend, request a brochure, or awards information
